Shipping policy

Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Times
Estimated delivery times vary depending on location. Typical delivery is 5–12 business days from the date of dispatch.

Shipping Confirmation & Tracking
Once your order has been shipped, you will receive an email confirmation with tracking information when available.

Delays
Delivery times are estimates and may occasionally experience delays beyond our control (for example, customs inspections or carrier issues).

Incorrect Addresses
Please ensure all shipping information is correct at checkout. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages
If a package is lost or damaged during shipping, please contact us at support@kalovida.com so we can assist you.

Company Name: Kalovida — a brand of Redstone Commerce Ltd
Company Registration Number: 16775598
Company Address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: support@kalovida.com
VAT Number: N/A